FAQ

We normally prepare orders within 1–2 business days. After dispatch, estimated courier transit is 2–4 business days for mainland Italy and 3–7 business days for supported mainland EU destinations. This gives typical preparation-plus-transit windows of 3–6 and 4–9 business days respectively. Other enabled international destinations have an estimated transit time of 7–14 business days after dispatch. See our Shipping Policy for charges, availability and delivery estimates.

We ship to Italy, other EU countries and the international destinations enabled at checkout. Availability and the final shipping charge are confirmed for your address before payment. See our Shipping Policy for details, including applicable import charges.

Once your order ships, you'll receive a confirmation email with a tracking number and link. You can use this to follow your package in real time.

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay for a seamless checkout experience.

We process orders quickly! If you need to make changes, please contact us as soon as possible at info@thatsitbeauty.com. We'll do our best to accommodate your request before the order ships.

Consumers may withdraw within 14 calendar days of receiving the goods, subject to the applicable exceptions. The hygiene exception applies to genuinely sealed goods unsuitable for return for health or hygiene reasons only after their seal has been opened. See our Return and Refund Policy for the full terms.

Use the withdrawal function linked in the website footer, or email info@thatsitbeauty.com with your name, order number and the affected products. You do not need to give a reason for a consumer withdrawal. Our Return and Refund Policy explains the procedure, return address and costs.

For a consumer withdrawal, we refund without undue delay and within 14 days of being informed. We may withhold the refund until we receive the goods or evidence that they were sent back, whichever comes first. Refunds use the original payment method unless otherwise agreed at no cost to you. See our Return and Refund Policy.

Contact info@thatsitbeauty.com as soon as possible with your order number and details of the problem. Photos can help us assess it. Your statutory rights for damaged, incorrect or non-conforming goods are not limited by a 48-hour reporting deadline. See our Return and Refund Policy.

The brands we carry are chosen to suit a wide range of hair and skin types. Each product page includes detailed descriptions of who it's best for. If you're unsure which is right for you, don't hesitate to reach out — or book a consultation and we'll help you find your perfect match.

We curate professional brands, each with its own ethics and formulation. Cruelty-free and vegan status varies by brand and product, so where it applies it's noted on the individual product page. If a particular certification matters to you, just ask and we'll point you to the right options.

Every brand we carry develops its own formulas, rooted in professional Italian haircare and beauty. Full ingredient lists (INCI) are published on each product page, so you always know exactly what you're applying.

Store products in a cool, dry place away from direct sunlight. Avoid extreme temperatures. Always close containers tightly after use to preserve product quality and longevity.

No, you can check out as a guest. However, creating an account lets you track orders, save your details for faster checkout, and stay updated on exclusive offers.

Not yet, but it's something we're working on. Stay tuned by subscribing to our newsletter for updates!

Yes, we welcome inquiries from salons, barbershops, and retailers. Please contact us at info@thatsitbeauty.com with details about your business and we'll be in touch.